FAQ

The frequently asked questions below offer information regarding my general business practices, how to navigate, select and purchase fine art prints through this website and other common questions about the limited edition fine art offered here through my online galleries.

If I have not answered your question below, please feel free to reach out to me personally, seven days a week, via email. I enjoy speaking with prospective collectors of my work and I am happy to help in any way that I can.

HOW DO I PLACE AN ORDER?

Purchasing a piece from one of my collections can be completed by using the drop down menus found on the shop page. Simply click on the image, make your size and surface selections, enter your personal information and proceed to check out. All transactions are completed using PayPal or Stripe payment systems. The eCommerce structure of this site is safe and secure and always kept up to date using the latest security technologies.

HOW LARGE CAN YOUR WORK BE PRODUCED?

The entire collection of work found across this site is available for direct purchase ranging in size from 24″ to 84″ on the longest side. Many pieces can be produced larger if need be, up to 120″ wide by request.  Please contact me to confirm this on your desired selection or print.

DO YOU OFFER CUSTOM SIZES?

I do offer custom sizes, including creative cropping to your available space in partnership with my print shop.  While some requests would negatively impact the visual quality of the print, I am happy to discuss your needs and work with you to find the perfect solution.

ARE THE LARGER PRINTS BLURRY OR PIXELATED?

No. Each and every image included in my limited edition collections is a high resolution image that has been hand selected. All prints are produced at 300dpi at the size ordered. Files are prepared using various resolution and detail enhancement methods and produced by master printers under my direction.

WHAT ARE THE DIFFERENCES BETWEEN YOUR VARIOUS PRINT OPTIONS?

I offer two style optionsof prints.  You can find everything you need to know about those options here.

WHAT ARE ACRYLIC FINE ART PRINTS?

Here you will find everything you need to know about acrylic fine art prints and why they are superior to both traditionally framed paper, canvas and aluminum prints.

DO YOU OFFER CUSTOM FRAMING?

My TruLife Acrylic fine art prints are available externally framed.  If this is desired, please contact me to discuss your needs and options can be provided.

HOW MUCH DO THEY COST?

Complete investment options can be found here, with pricing ranging from $650 to $3500 providing opportunity for collectors of every budget. Pieces larger than 84″ will have additional investment costs in addition to the pricing. These prices are up to 50% less than the structure found in most galleries while offering a higher quality product.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Photographic paper (Fuji Super Glossy) prints take approx. 10 business days to produce, while ChromaLuxe prints take approx. 21 business days to complete. Pieces larger than 60″ or externally framed pieces may require extended production time, up to 28 business days in total.

HOW WILL MY ORDER BE SHIPPED?

Depending on the size of the pieces, one of a handful of carriers will be used to ship your order. Every print is packaged professionally and fully insured to ensure your order arrives undamaged. Due to insurance company requirements, deliveries must be inspected within 48 hours of receipt. In the extremely rare event that a piece is damaged during delivery, simply photograph both the packaging and the internal damage and send them directly to me via email. A replacement will immediately be placed into production and a second delivery made.

DO YOU ACCEPT RETURNS?

To this day I have never had a single return request, something I am quite proud of. I work tirelessly to ensure the artwork I produce is visually superior to the digital thumbnails representing it on this site.  See our note regarding online image quality.  That being said, the artwork sold on this website is made to order and is not eligible for return except under extraordinary circumstances. If a return is requested and approved, return shipping will be the responsibility of the purchaser and a 25% restocking fee will be deducted prior to any refunds.

DO YOU SHIP INTERNATIONALLY?

I only ship in the continental Uninted States.  I don not ship internationally at this time.

ARE YOUR PRINTS ALL SIGNED?

Each print I produce is signed and numbered. A matching certificate of authenticity is provided as additional provenance. Records of each sale are maintained by me including a copy of the digital file used to produce the work in question. In the event of a fire or other catastrophic damage to the artwork, a replacement may be made available at cost.

DO YOU HAVE A GALLERY?

I do not have a gallery.  This is to meet the goal of keeping my work affordable while maintaining the same level of quality, my work is only available online through this website, is handcrafted and made in the USA.

HOW DO I DISPLAY THE PRINTS?

The unframed pieces that I produce utilize a float mount system that is anchored to the wall using a french cleat or z bar included with each order. Due to the size and high value of these pieces I highly recommend professional installation, however, they are relatively easy to hang with the help of a friend.

NON-AFFILIATION DISCLAIMER

Patrick Comtois Photograhy is an independent business.  My Luxury Fine Art website is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any other company, agency or government agency. All product and company names are trademarks or registered trademarks of their respective holders. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand(s).

RIGHTS TO CONTENTS AND INTELLECTUAL PROPERTY

The copyrights to all original materials, content, selection, and arrangement of the website (including text, user, and visual interfaces, images, look and feel, etc. are property of Patrick Comtois Photography. You may not copy, reproduce, transfer to any other website, republish, modify, publicly perform or display, commercially exploit, distribute or transmit any portion of this website or make any derivative works from this website in any way without my express prior written consent.

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